Responsible gaming is an important part of the policy to service the Clients, because of that we pay much attention to problems which may arise in the outcome of addiction to the gambling. We believe it is our direct duty to protect the players from any excessive aptitude for gambling and not to allow any minors to participate in gambling. 

It is our desire for our service to be as comfortable and functional as possible, to perfectly fit for amusing leisure. Unfortunately, gambling being a spectacular hobby may become a problem for some players.

We completely support and uphold the internationally accepted responsible gaming policy as well as do everything for our Clients to enjoy the safe and spectacular game, not losing control. 

Keeping of control 

Gambling in a bookmaker's office is just an amusement, a good way to spend some leisure time, to enjoy the game of the favorite team, and to find some like-minded persons amongst the other participants of betting. While enjoying your leisure time and watching the matches and participating in gambling you, nevertheless, must keep in mind that caution must be exercised. 

Every betting participant must always remember:

· gambling is just a way of leisure time and not a way to earn money, you must never lose common sense;

· if you lose you should not immediately try to win back because there is always a chance to win next time; 

· you must only start the game on the condition that you will only spend the readily available amount and no more;

· always pay attention to the time and amount of money you spent on the game.

Prevention of the gaming addiction 

Amongst the majority of people for whom gambling is just an amusing way of leisure, there is a small part of players who suffer from gaming addiction. The outcomes of the most recent researches demonstrate that only an insignificant part of adults face the problem called gaming addiction. But we pay much attention to that problem and suggests that the betting participants to always remember that: 

· gambling is based on the probability law so there are no «formulas» and «systems» which would guarantee the winning; 

· the wish to play must originate exclusively from yourself; 

· gambling is an amusement and not a way to get reach fast or to pay debts; 

· you should always pay attention to the amount of money you spend on the game; 

· you must always know the game rules when you play.

It is difficult to differentiate between a healthy game passion and a sick addiction. But there are some signs which may witness that the betting participants start to have problems.

You are invited to answer 10 questions. If the answer at least 5 of them is affirmative the probability is high that you already have a gaming addiction.

· Are you seriously involved in gambling?

· Are the amounts of your betting constantly increasing?

· Do you borrow money for gambling?

· Do you often play longer than you planned?

· Do frequent visits to the betting office adversely affect your reputation?

· Do you experience irritation or disappointment when you are not able to participate in betting?

· Is participation in gambling a way to escape problems for you? 

· Do you often have to win back?

· Did you try to control the amount of betting, time spent in the gambling venue but in vain?

· Don’t you tell your relatives about your passion for gambling?

Pieces of Advice to control the gambling

Define for yourself in advance the time you will spend for the game in the betting office;

Determine for yourself the maximum amount which you are ready to lose and do not go above it; Never borrow the money for gambling;

Try to find a new hobby and combine it with the game;

Never visit any gambling venues in a bad mood, if you are depressed or distempered. Self-exclusion from the game

Should you wish to close your 1win account, please contact our Customer Support. In the majority of cases, there will be the option for you to reopen your account. However, should you request a 

permanent closure, then we shall honour this request in all circumstances and reopening shall not be permitted.

Find further support online

There are some other charities and associations that can provide help and advice:

https://www.gamblingtherapy.org/ 

https://www.gamcare.org.uk/

https://www.gamblersanonymous.org.uk/